Webinar: Winning Customers In The Era Of Digitisation

Webinar: Winning Customers In The Era Of Digitisation

The webinar will take place online on November 30, 2017 at 15:00 UK time.

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Finextra and Fiserv organize a webinar on how to win the battle for the customer in the age of digitisation.

The webinar will take place online on November 30, 2017 at 15:00 UK time.

The digital world we know today is being characterized by technological advances, cultural shifts and transformation in regulations. The question is how banks are reacting to this to meet the growing expectations of their customers and drive their strategies and business models, as the organizes asked in their preview of the online event.

The webinar hosted by Finextra and Fiserv will gather expert speakers from Fiserv and financial institutions to discuss this and other questions that are listed as follows:

  • In an increasingly digital age do customers have the same loyalty to their providers of banking services?
  • Who are the challenging, competing providers and do they compete, co-exist or collaborate? What are the benefits and implications of this and can it be realised?
  • What are the customer expectations and what do they expect from their digital banks and payment service providers in the future?

Now is the time for traditional institutions to rethink their business models and the way they use technology. This seems to be essential because the customers` needs are changing, as well as the services provided to answer them. Financial technology companies are innovative digital savvies that might disrupt the financial sector. So, discussions like this one are needed to find ways to cope with these challenges.

For more information, visit https://www.finextra.com/resources/feature.aspx?featureid=2246.

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