Meet Pepper, The Emotional Humanoid From Japan

Meet Pepper, The Emotional Humanoid From Japan

Can robots show emotions or at least recognize them? Yes, they can. Meet Pepper, the humanoid robot designed by Accenture and Softbank Robotics Corp. Pepper is able to recognize the emotions, which his conversation partner shows. The humanoid was developed to serve as a client-facing service at banks.

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Can robots show emotions or at least recognize them? Yes, they can. Meet Pepper, the humanoid robot designed by Accenture and Softbank Robotics Corp. Pepper is able to recognize the emotions, which his conversation partner shows. The humanoid was developed to serve as a client-facing service at banks.

In different cultures, robots are seen as good, evil, willing to destroy humanity or performing better than human beings. Probably the most realistic fear is to one that sees robots overtaking the jobs of human employees. Despite different views on the topic, Japan, in particular, believes that human interaction can be enhanced with the help of robots.

Pepper was introduced to homes and adopter-companies when launched in the first place. Soon after, the humanoid entered the B2B market and then it started communicating with bank’s clients. Softbank Robotics view future computers as self-developing devices. Thanks to its humanoid appearance, Pepper engages customers to interact with him, as he was a human being. Pepper’s hundreds brothers and sister are spread around the world and work in different sectors. They are all interconnected and learn from each other’s experiences. The cloud technology enables them to broaden their knowledge on a daily basis because when one Pepper learns something new it shares it with the others.

Many templates can be uploaded in Pepper. For example, in the banking and retail/consumer industries Pepper has his customer interaction and marketing templates. The humanoid can store information and analyze it later, when not interacting. Furthermore, it can visualize information on his screen, thus making it easily understandable for customers. Whenever someone approaches Pepper, his sensors detect him and the robot opens a conversation. After the conversation, Pepper’s software analyzes the information acquired.

Internet connection provides Pepper with the latest information on any topic depending on customer’s preferences. What is Pepper’s most valued feature you may ask? He never gets outdated because he is able to self-evolve. He doesn’t need updates, he is always at the forefront when it comes to updates and new information.

Accenture and Softbank Robotics Corp. are set to develop a new wave of humanoid which will deliver top-class customer service.

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