IBM Works With Bank of China On The First Smart Branch

IBM Works With Bank of China On The First Smart Branch

Bank of China (BOC) is working on the idea of creating a smart banking branch. The project is to be realized with the help of IBM.

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Bank of China (BOC) is working on the idea of creating a smart banking branch. The project is to be realized with the help of IBM.

As IBM wrote on their website, consumers worldwide expect a new level of service when they interact with their banks.

BOC`s new smart branch said it can provide clients with the best possible experience by incorporating innovative technologies and creating seamless experience on and offline.

“It features a dedicated customer experience section, in which customers can freely experience the bank’s services and products through various terminals.”, according to IBM`s post.

BOC can also monitor the flow of customers in the branches in real-time with intelligent process management, track and analyze customer data, and carry out real-time communications with customers to improve efficiency.”, the company added in their post.

The bank is now applying the forward-looking insights gained from big data, analytics and social and mobile technologies.

“This smart branch illustrates BOC’s dedication to continuous transformation to meet the needs of customers, and it will serve as the model for all future Tianjin Branch of BOC locations.”

IBM is also working with other big companies and institutions like T Mobile, KLM Open, Bank of China and others.

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