The implementation of artificial intelligence in the public sector is sure to happen anytime soon. We can effectively use it not just as back office tool but can handle it more complex tasks, too.
The implementation of artificial intelligence in the public sector is surely to happen any time soon. The federal government is now facing more challenging missions, which require human touch more than ever. In this manner, we should consider the opportunities AI has to offer. We can effectively use it not just as back office tool but can handle it more complex tasks, too. If we start delegating more job on AI, we will have the time to focus on more important challenges, which are critical in the long term. User interface is prone to become smarter and friendlier, thus speeding up the working process for employees.
AI should be appropriately adopted without any security or trust worries in mind. Agencies have to carefully evaluate the risks and benefits that come along with artificial intelligence. AI surely has the potential to make life easier both for service employees and for end user citizens.
In fact, more AI technology in federal government means more people-oriented approach towards the tasks. Without having to engage in low-cost and time-consuming activities, humans will be able to shift their focus to tasks that are more complex. The time saved by automation frees up enough space for creativity and enhances decision making and engagement. Moreover, public service executives can then pay more attention to citizen’s needs and demands. We do not have to forget that communication between humans and AI should be as smooths as possible. Imagine an artificial intelligence interface software going wrong. Of course, all kinds of problems may stem from it – data leakage or inappropriate answers, too much or no information presented pop up in my mind instantly.
If the federals are to put their money on AI, its software must go along with the values and ethics of the agencies that are going to use it. If that happens, we will end up having a responsible and transparent social service. Undoubtedly, the task is a challenging one but strong leadership and clear communication between parties shall ease the process. Transforming the system through artificial intelligence that is ethic can deliver positive outcomes for everyone involved. Beneficial outcomes will come, however, if we only design human-oriented AI.
The success of the projects lie in the hands of agency leaders, who have the real opportunity to make state institutions more efficient with AI. After all, all levels of society should expect the positive effects of new technologies. Take for example the Content Analyst Analytical Technology (CAAT) tool. It is programmed to sort comments and practically saves thousands of employee hours. New workforce is knocking at our front door, but when are we going to answer the call?